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How to view AR experiences

How to scan and view Artivive AR experiences with the app or WebAR, and how to troubleshoot.

HOW CAN I VIEW AN AR EXPERIENCE?

There are two ways to view an AR experience with Artivive. You can download the free Artivive app on iOS or Android, open it, and point your camera at the trigger image to activate the AR experience.

Alternatively, if the creator has enabled Artivive's WebAR Solution, you can scan the QR code with your mobile device, and the AR experience will open directly in your mobile browser - no app download required. Curious how it works? Try our WebAR solution.

WHAT DEVICE DO I NEED TO VIEW AR EXPERIENCES?

You can view the AR experiences using a smartphone or a tablet.

CAN I RECORD AN AR EXPERIENCE?

Yes, you are able to record the AR experience with the Artivive App. Simply press on the red record button. The recording will be saved in your gallery, but you are also able to share it with others or on your social media channels.

CAN I SCAN ANY ARTWORK WITH THE ARTIVIVE APP?

With the Artivive app you can scan any artwork created in Artivive Editor (Bridge). To view an AR experience via the WebAR Solution, you need to scan the QR code connected to that specific artwork.

I SCANNED AN ARTWORK WITH THE ARTIVIVE APP BUT NOTHING HAPPENS - WHAT SHOULD I DO?

There are a few steps you can take to troubleshoot this:

  • Make sure you are scanning an artwork that was created in Artivive Editor (Bridge)
  • Make sure your Artivive app is updated to the latest version, and that your phone's software (iOS or Android) is also up to date
  • Check if your internet connection is stable

If you still cannot view the AR experience, contact us at support@artivive.com

I SCANNED AN ARTWORK WITH ARTIVIVE'S WebAR SOLUTION BUT NOTHING HAPPENS - WHAT SHOULD I DO?

There are a few steps you can take to troubleshoot this:

  • Make sure you scanned the QR code connected to that specific artwork. Once scanned, you will see thumbnails of the AR experiences (up to 10) available under that link
  • Check if your internet connection is stable
  • Make sure you have allowed camera access in your mobile browser

If you still cannot view the AR experience, contact us at support@artivive.com

HOW CAN I PROMOTE MY ARTWORKS ON YOUR SOCIAL MEDIA CHANNELS?

For a chance to get featured on our social media channels, click here to submit details about your event, project, or artwork. We look forward to featuring your art!